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CVE-2026-48210

Possible information disclosure via External Interface

MEDIUM
5.7
CVSS Score
Published: May 31, 2026 at 09:11 PM UTC
Updated: July 22, 2026 at 07:37 AM UTC
1 product affected across 1 vendorOTRS

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Severity
MEDIUM5.7
Exploit prediction
EPSS 0.2%
SSVC
No known exploit

Description

An improper default configuration in OTRS 2026.3.1 causes ticket article forwarding actions to enforce the “Is visible for customer” flag by default and prevent users from disabling it via the UI. This leads to unintended exposure of internal ticket information to the External Frontend This issue affects OTRS 2026.3.1

Affected

Our own answer: ranges merged, affected separated from platform-only, with confidence and review flags.

Remediation

No guide yet

No remediation guidance has been written for this CVE yet. What the record does show:

Patch and advisory references

References (1)

MitigationVendor Advisory
Source: cverecord
https://otrs.com/release-notes/otrs-security-advisory-2026-09/

SSVC — Action Prioritization

SSVCNo known exploitNot automatablePartial impact

SSVC signals action urgency (what to patch first), separate from CVSS which measures severity.

CVSS

5.7MEDIUMOTRS
Attack Vector
NETWORK
Complexity
LOW
Privileges
LOW
User Interaction
REQUIRED
Scope
UNCHANGED
Confidentiality
HIGH
Integrity
NONE
Availability
NONE
Vector?

Quick Info

StatusANALYZED
CWE
CWE-200CWE-269

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