CVE-2026-48189
Bypass DedicatedAgentToCustomerGroups Setting
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Description
An improper Input Validation vulnerability in OTRS Customer Backend module allows to access customer information which are restricted to other groups. Please note that the feature has to be anabled and CustomerGroupSupport has to be used to be affected. This issue affects OTRS: * 7.0.X * 8.0.X * 2023.X * 2024.X * 2025.X * 2026.X before 2026.4.X
Affected
Our own answer: ranges merged, affected separated from platform-only, with confidence and review flags.
Remediation
No guide yetNo remediation guidance has been written for this CVE yet. What the record does show:
Patch and advisory references
References (1)
SSVC — Action Prioritization
SSVC signals action urgency (what to patch first), separate from CVSS which measures severity.
CVSS
- Attack Vector
- NETWORK
- Complexity
- LOW
- Privileges
- LOW
- User Interaction
- REQUIRED
- Scope
- UNCHANGED
- Confidentiality
- HIGH
- Integrity
- NONE
- Availability
- NONE
Quick Info
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