Chatwoot: Pre-Account Takeover via OAuth on Unconfirmed Accounts
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Chatwoot is a customer engagement suite. From 2.14.0 to before 4.13.0, a Pre-Account Takeover (Pre-ATO) vulnerability existed in Chatwoot's authentication flow. Because email confirmation was not enforced before an account became usable, an attacker could pre-register an email address they did not own and set a password. If the legitimate owner of that email later signed in to Chatwoot using Google OAuth (or another OmniAuth provider), the OAuth flow silently confirmed the existing account without invalidating the attacker's pre-set credentials. The attacker could then continue to log in with the password they had originally chosen and access any data the victim subsequently entered into the dashboard, including PII, API keys, and other sensitive information. This vulnerability is fixed in 4.13.0.
Our own answer: ranges merged, affected separated from platform-only, with confidence and review flags.
No remediation guidance has been written for this CVE yet, and no fixed version or vendor advisory is recorded against it.
SSVC signals action urgency (what to patch first), separate from CVSS which measures severity.
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