CVE-2026-40592
FreeScout's cross-user undo reply allows mailbox peers to recall another agent's outbound reply
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Description
FreeScout is a free self-hosted help desk and shared mailbox. Prior to version 1.8.214, the undo-send route `GET /conversation/undo-reply/{thread_id}` checks only whether the current user can view the parent conversation. It does not verify that the current user created the reply being undone. In a shared mailbox, one agent can therefore recall another agent's just-sent reply during the 15-second undo window. Version 1.8.214 fixes the vulnerability.
Affected
Our own answer: ranges merged, affected separated from platform-only, with confidence and review flags.
Remediation
No guide yetNo remediation guidance has been written for this CVE yet, and no fixed version or vendor advisory is recorded against it.
References (3)
SSVC — Action Prioritization
SSVC signals action urgency (what to patch first), separate from CVSS which measures severity.
CVSS
- Attack Vector
- NETWORK
- Complexity
- HIGH
- Privileges
- LOW
- User Interaction
- NONE
- Scope
- UNCHANGED
- Confidentiality
- NONE
- Integrity
- HIGH
- Availability
- LOW
Quick Info
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