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CVE-2025-24389

SMTP Password will be shown in cleartext on some SMTP errors

MEDIUM
6.3
CVSS Score
Published: January 27, 2025 at 05:59 AM UTC
Updated: June 17, 2026 at 08:58 AM UTC
1 product affected across 1 vendorOTRS

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Severity
MEDIUM6.3
Exploit prediction
EPSS 0.1%
SSVC
No known exploit

Description

Certain errors of the upstream libraries will insert sensitive information in the OTRS or ((OTRS)) Community Edition log mechanism and mails send to the system administrator. This issue affects: * OTRS 7.0.X * OTRS 8.0.X * OTRS 2023.X * OTRS 2024.X * ((OTRS)) Community Edition: 6.0.x Products based on the ((OTRS)) Community Edition also very likely to be affected

Affected

Our own answer: ranges merged, affected separated from platform-only, with confidence and review flags.

Remediation

No guide yet

No remediation guidance has been written for this CVE yet, and no fixed version or vendor advisory is recorded against it.

References (1)

Source: [email protected]
https://otrs.com/release-notes/otrs-security-advisory-2025-03/

SSVC — Action Prioritization

SSVCNo known exploitNot automatableTotal impact

SSVC signals action urgency (what to patch first), separate from CVSS which measures severity.

CVSS

6.3MEDIUMOTRS
Attack Vector
LOCAL
Complexity
HIGH
Privileges
LOW
User Interaction
NONE
Scope
UNCHANGED
Confidentiality
HIGH
Integrity
HIGH
Availability
NONE
Vector?

Quick Info

StatusDEFERRED
CWE
CWE-532

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