CVE-2025-21628

Chatwoot has a Blind SQL-injection in Conversation and Contacts filters

HIGH
8.8
CVSS Score
Published: January 9, 2025 at 05:10 PM UTC
Updated: June 17, 2026 at 08:43 AM UTC
1 product affected across 1 vendorChatwoot

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Severity
HIGH8.8
Exploit prediction
EPSS 0.7%
SSVC
No known exploit

Description

Chatwoot is a customer engagement suite. Prior to 3.16.0, conversation and contact filters endpoints did not sanitize the input of query_operator passed from the frontend or the API. This provided any actor who is authenticated, an attack vector to run arbitrary SQL within the filter query by adding a tautological WHERE clause. This issue is patched with v3.16.0.

Affected

Our own answer: ranges merged, affected separated from platform-only, with confidence and review flags.

v < 3.16.02.16.1 ≤ v < 3.16.0
Affected range stops below 3.16.0, so it looks safe — our inference, not a vendor statement

Remediation

No guide yet

No remediation guidance has been written for this CVE yet. What the record does show:

SSVC — Action Prioritization

SSVCNo known exploitNot automatablePartial impact

SSVC signals action urgency (what to patch first), separate from CVSS which measures severity.

CVSS

Attack Vector
NETWORK
Complexity
LOW
Privileges
LOW
User Interaction
NONE
Scope
UNCHANGED
Confidentiality
HIGH
Integrity
HIGH
Availability
HIGH
Vector?

Quick Info

StatusANALYZED
CWE
CWE-89

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