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CVE-2025-12023

ELEX WordPress HelpDesk & Customer Ticketing System <= 3.3.1 - Missing Authorization to Authenticated (Subscriber+) Ticket Restore

MEDIUM
4.3
CVSS Score
Published: November 21, 2025 at 05:32 AM UTC
Updated: October 7, 2026 at 09:10 PM UTC
2 products affected across 2 vendorsWsdeskELEX WordPress HelpDesk & Customer Ticketing System

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Severity
MEDIUM4.3
Exploit prediction
EPSS 0.2%
SSVC
No known exploit

Description

The ELEX WordPress HelpDesk & Customer Ticketing System plugin for WordPress is vulnerable to unauthorized modification of data due to a missing capability check on the eh_crm_restore_data() function in all versions up to, and including, 3.3.1. This makes it possible for authenticated attackers, with Subscriber-level access and above, to restore tickets.

Affected

Our own answer: ranges merged, affected separated from platform-only, with confidence and review flags.

Wsdesk· Elulawordpress-plugin
95%
v < 3.3.2
ELEX WordPress HelpDesk & Customer Ticketing System· Elextensionswordpress-plugin
60%
v ≤ 3.3.1

Remediation

No guide yet

No remediation guidance has been written for this CVE yet. What the record does show:

Patch and advisory references

References (2)

Third Party Advisory
Source: cverecord
https://www.wordfence.com/threat-intel/vulnerabilities/id/4599b145-cb89-48d4-8581-e1ee7a7bd323?source=cve
Patch
Source: cverecord
https://plugins.trac.wordpress.org/changeset/3399391/elex-helpdesk-customer-support-ticket-system/trunk/includes/class-crm-ajax-functions.php

SSVC — Action Prioritization

SSVCNo known exploitNot automatablePartial impact

SSVC signals action urgency (what to patch first), separate from CVSS which measures severity.

CVSS

4.3MEDIUMWordfence
Vector?

Quick Info

StatusANALYZED
CWE
CWE-862

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