CVE-2025-10658

SupportCandy – Helpdesk & Customer Support Ticket System <= 3.3.7 - Authentication Bypass to Support Session Takeover

MEDIUM
6.5
CVSS Score
Published: September 20, 2025 at 06:43 AM UTC
Updated: June 17, 2026 at 08:28 AM UTC
1 product affected across 1 vendorSupportCandy

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Severity
MEDIUM6.5
Exploit prediction
EPSS 0.3%
SSVC
No known exploit

Description

The SupportCandy – Helpdesk & Customer Support Ticket System plugin for WordPress is vulnerable to Authentication Bypass in all versions up to, and including, 3.3.7. This is due to missing rate limiting on the OTP verification for guest login. This makes it possible for unauthenticated attackers to bypass authentication and gain unauthorized access to customer support tickets by brute forcing the 6-digit OTP code.

Affected

Our own answer: ranges merged, affected separated from platform-only, with confidence and review flags.

60%
v ≤ 3.3.7

Remediation

No guide yet

No remediation guidance has been written for this CVE yet, and no fixed version or vendor advisory is recorded against it.

SSVC — Action Prioritization

SSVCNo known exploitAutomatablePartial impact

SSVC signals action urgency (what to patch first), separate from CVSS which measures severity.

CVSS

6.5MEDIUMWordfence
Vector?

Quick Info

StatusDEFERRED
CWE
CWE-307

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