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CVE-2024-6540

Information exlosure in external interface

MEDIUM
5.3
CVSS Score
Published: July 15, 2024 at 07:13 AM UTC
Updated: June 17, 2026 at 08:18 AM UTC
1 product affected across 1 vendorOTRS

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Severity
MEDIUM5.3
Exploit prediction
EPSS 0.4%
SSVC
No known exploit

Description

Improper filtering of fields when using the export function in the ticket overview of the external interface in OTRS could allow an authorized user to download a list of tickets containing information about tickets of other customers. The problem only occurs if the TicketSearchLegacyEngine has been disabled by the administrator. This issue affects OTRS: 8.0.X, 2023.X, from 2024.X through 2024.4.x

Affected

Our own answer: ranges merged, affected separated from platform-only, with confidence and review flags.

OTRS· Otrs
95%
2024.x ≤ v ≤ 2024.4.x8.0.0 ≤ v < 2024.5.22023.x2024.x8.0.x
Affected range stops below 2024.5.2, so it looks safe — our inference, not a vendor statement

Remediation

No guide yet

No remediation guidance has been written for this CVE yet. What the record does show:

Patch and advisory references

References (1)

Vendor Advisory
Source: [email protected]
https://otrs.com/release-notes/otrs-security-advisory-2024-07/

SSVC — Action Prioritization

SSVCNo known exploitNot automatablePartial impact

SSVC signals action urgency (what to patch first), separate from CVSS which measures severity.

CVSS

5.3MEDIUM[email protected]
Attack Vector
NETWORK
Complexity
HIGH
Privileges
LOW
User Interaction
NONE
Scope
UNCHANGED
Confidentiality
HIGH
Integrity
NONE
Availability
NONE
Vector?

Quick Info

StatusMODIFIED
CWE
CWE-790NVD-CWE-noinfo

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