CVE-2024-57727

HIGH
7.5
CVSS Score
Published: January 15, 2025 at 12:00 AM UTC
Updated: August 4, 2026 at 05:35 AM UTC
1 product affected across 1 vendorSimplehelp

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Severity
HIGH7.5
Exploitation
CISA KEV
Exploit prediction
EPSS 97%
SSVC
Active

Actively Exploited

CISA Known Exploited Vulnerabilities (KEV) Catalog

EPSS Score96.8%

EPSS (Exploit Prediction Scoring System) estimates a 96.8% chance this CVE is exploited in the wild within the next 30 days — higher than 100% of all CVEs. It complements CVSS: a high EPSS on a mid-severity CVE can still be urgent.

SimpleHelp remote support software contains multiple path traversal vulnerabilities that allow unauthenticated remote attackers to download arbitrary files from the SimpleHelp host via crafted HTTP requests. These files may include server configuration files and hashed user passwords.

Required Action
Apply mitigations per vendor instructions or discontinue use of the product if mitigations are unavailable.
Ransomware Use
Known
Added to KEV
Feb 13, 2025
Remediation Due
Mar 6, 2025
599 days overdue

Description

SimpleHelp remote support software v5.5.7 and before is vulnerable to multiple path traversal vulnerabilities that enable unauthenticated remote attackers to download arbitrary files from the SimpleHelp host via crafted HTTP requests. These files include server configuration files containing various secrets and hashed user passwords.

Affected

Our own answer: ranges merged, affected separated from platform-only, with confidence and review flags.

v < 5.5.8
Affected range stops below 5.5.8, so it looks safe — our inference, not a vendor statement

Remediation

No guide yet

No remediation guidance has been written for this CVE yet, and no fixed version or vendor advisory is recorded against it.

SSVC — Action Prioritization

SSVCActiveAutomatableTotal impact

SSVC signals action urgency (what to patch first), separate from CVSS which measures severity.

CVSS

Attack Vector
NETWORK
Complexity
LOW
Privileges
NONE
User Interaction
NONE
Scope
UNCHANGED
Confidentiality
HIGH
Integrity
NONE
Availability
NONE
Vector?

Quick Info

StatusANALYZED
CWE
CWE-22

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