CVE-2024-23792

Insufficient access control

MEDIUM
6.5
CVSS Score
Published: January 29, 2024 at 09:20 AM UTC
Updated: June 17, 2026 at 07:13 AM UTC
1 product affected across 1 vendorOTRS

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Severity
MEDIUM6.5
Exploit prediction
EPSS 0.3%
SSVC
No known exploit

Description

When adding attachments to ticket comments, another user can add attachments as well impersonating the orginal user. The attack requires a logged-in other user to know the UUID. While the legitimate user completes the comment, the malicious user can add more files to the comment. This issue affects OTRS: from 7.0.X through 7.0.48, from 8.0.X through 8.0.37, from 2023.X through 2023.1.1.

Affected

Our own answer: ranges merged, affected separated from platform-only, with confidence and review flags.

2023.x ≤ v ≤ 2023.1.17.0.0 ≤ v < 7.0.497.0.x ≤ v ≤ 7.0.488.0.0 ≤ v < 2024.1.18.0.x ≤ v ≤ 8.0.372023.x7.0.x8.0.x
Affected range stops below 2024.1.1, so it looks safe — our inference, not a vendor statement
Affected range stops below 7.0.49, so it looks safe — our inference, not a vendor statement

Remediation

No guide yet

No remediation guidance has been written for this CVE yet. What the record does show:

SSVC — Action Prioritization

SSVCNo known exploitNot automatablePartial impact

SSVC signals action urgency (what to patch first), separate from CVSS which measures severity.

CVSS

Attack Vector
NETWORK
Complexity
LOW
Privileges
LOW
User Interaction
NONE
Scope
UNCHANGED
Confidentiality
NONE
Integrity
HIGH
Availability
NONE
Vector?

Quick Info

StatusMODIFIED
CWE
CWE-287

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