CVE-2024-13552

SupportCandy – Helpdesk & Customer Support Ticket System <= 3.3.0 - Insecure Direct Object Reference

MEDIUM
4.3
CVSS Score
Published: March 7, 2025 at 09:21 AM UTC
Updated: June 17, 2026 at 07:02 AM UTC
1 product affected across 1 vendorSupportCandy

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Severity
MEDIUM4.3
Exploit prediction
EPSS 0.3%
SSVC
No known exploit

Description

The SupportCandy – Helpdesk & Customer Support Ticket System plugin for WordPress is vulnerable to Insecure Direct Object Reference in all versions up to, and including, 3.3.0 via file upload due to missing validation on a user controlled key. This makes it possible for authenticated attackers to download attachments for support tickets that don't belong to them. If an admin enables tickets for guests, this can be exploited by unauthenticated attackers.

Affected

Our own answer: ranges merged, affected separated from platform-only, with confidence and review flags.

60%
v ≤ 3.3.0

Remediation

No guide yet

No remediation guidance has been written for this CVE yet, and no fixed version or vendor advisory is recorded against it.

SSVC — Action Prioritization

SSVCNo known exploitNot automatablePartial impact

SSVC signals action urgency (what to patch first), separate from CVSS which measures severity.

CVSS

4.3MEDIUMWordfence
Vector?

Quick Info

StatusDEFERRED
CWE
CWE-285

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