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CVE-2024-12171

ELEX WordPress HelpDesk & Customer Ticketing System <= 3.2.6 - Missing Authorization to Authenticated (Subscriber+) Privilege Escalation

HIGH
8.8
CVSS Score
Published: February 1, 2025 at 03:21 AM UTC
Updated: June 17, 2026 at 06:59 AM UTC
2 products affected across 2 vendorsWsdeskELEX WordPress HelpDesk & Customer Ticketing System

Using ELEX WordPress HelpDesk & Customer Ticketing System by elextensions?

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Severity
HIGH8.8
Exploit prediction
EPSS 0.5%
SSVC
No known exploit

Description

The ELEX WordPress HelpDesk & Customer Ticketing System plugin for WordPress is vulnerable to privilege escalation due to a missing capability check on the 'eh_crm_agent_add_user' AJAX action in all versions up to, and including, 3.2.6. This makes it possible for authenticated attackers, with Subscriber-level access and above, to create new administrative user accounts.

Affected

Our own answer: ranges merged, affected separated from platform-only, with confidence and review flags.

Wsdesk· Elulawordpress-plugin
95%
v < 3.2.7
Affected range stops below 3.2.7, so it looks safe — our inference, not a vendor statement
ELEX WordPress HelpDesk & Customer Ticketing System· Elextensionswordpress-plugin
60%
v ≤ 3.2.6

References (3)

Patch
Source: [email protected]
https://plugins.trac.wordpress.org/changeset/3227859/elex-helpdesk-customer-support-ticket-system/trunk/includes/class-crm-ajax-functions-one.php
Patch
Source: [email protected]
https://plugins.trac.wordpress.org/changeset?sfp_email=&sfph_mail=&reponame=&old=3213791%40elex-helpdesk-customer-support-ticket-system&new=3213791%40elex-helpdesk-customer-support-ticket-system&sfp_email=&sfph_mail=
Third Party Advisory
Source: [email protected]
https://www.wordfence.com/threat-intel/vulnerabilities/id/cbcd978b-e81f-4c39-b2f7-adc948d21b1b?source=cve

SSVC — Action Prioritization

SSVCNo known exploitNot automatableTotal impact

SSVC signals action urgency (what to patch first), separate from CVSS which measures severity.

CVSS

8.8HIGHWordfence
Vector?

Quick Info

StatusANALYZED
CWE
CWE-862

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