CVE-2023-38057

XSS stored in survey answers

MEDIUM

5.4

CVSS Score

Published: July 24, 2023 at 08:27 AM UTC

Updated: June 17, 2026 at 06:09 AM UTC

2 products affected across 1 vendorSurveyOTRS

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Severity

MEDIUM5.4

Exploit prediction

EPSS 0.4%

SSVC

No known exploit

Description

An improper input validation vulnerability in OTRS Survey modules allows any attacker with a link to a valid and unanswered survey request to inject javascript code in free text answers. This allows a cross site scripting attack while reading the replies as authenticated agent. This issue affects OTRS Survey module from 7.0.X before 7.0.32, from 8.0.X before 8.0.13 and ((OTRS)) Community Edition Survey module from 6.0.X through 6.0.22.

Affected

Our own answer: ranges merged, affected separated from platform-only, with confidence and review flags.

Survey · Otrs

95%

6.0.0 ≤ v ≤ 6.0.227.0.0 ≤ v < 7.0.328.0.0 ≤ v < 8.0.13

Affected range stops below 7.0.32, so it looks safe — our inference, not a vendor statement

Affected range stops below 8.0.13, so it looks safe — our inference, not a vendor statement

OTRS · Otrs

60%

6.0.x ≤ v ≤ 6.0.227.0.x ≤ v < 7.0.328.0.x ≤ v < 8.0.136.0.x 7.0.x 8.0.x

Affected range stops below 7.0.32, so it looks safe — our inference, not a vendor statement

Affected range stops below 8.0.13, so it looks safe — our inference, not a vendor statement

Remediation

No guide yet

No remediation guidance has been written for this CVE yet. What the record does show:

Patch and advisory references

https://otrs.com/release-notes/otrs-security-advisory-2023-06/

References (1)

Vendor Advisory

Source: [email protected]

https://otrs.com/release-notes/otrs-security-advisory-2023-06/

SSVC — Action Prioritization

SSVCNo known exploitNot automatablePartial impact

SSVC signals action urgency (what to patch first), separate from CVSS which measures severity.

CVSS

5.4MEDIUM[email protected]

Attack Vector: NETWORK
Complexity: LOW
Privileges: LOW
User Interaction: REQUIRED
Scope: CHANGED
Confidentiality: LOW
Integrity: LOW
Availability: NONE

Vector?

Quick Info

StatusMODIFIED

CWE

CWE-20CWE-79

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