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CVE-2023-34197

MEDIUM
5.4
CVSS Score
Published: July 7, 2023 at 12:00 AM UTC
Updated: June 17, 2026 at 06:03 AM UTC
3 products affected across 1 vendorManageengine Servicedesk PlusManageengine Supportcenter PlusManageengine Servicedesk Plus Msp

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Severity
MEDIUM5.4
Exploit prediction
EPSS 4%
SSVC
No known exploit

Description

Zoho ManageEngine ServiceDesk Plus before 14202, ServiceDesk Plus MSP before 14300, and SupportCenter Plus before 14300 have a privilege escalation vulnerability in the Release module that allows unprivileged users to access the Reminders of a release ticket and make modifications.

Affected

Our own answer: ranges merged, affected separated from platform-only, with confidence and review flags.

Manageengine Servicedesk Plus· Zohocorp
95%
v < 14.214.2 1420014.2 14201
Affected range stops below 14.2, so it looks safe — our inference, not a vendor statement
Manageengine Servicedesk Plus Msp· Zohocorp
95%
v < 14.214.2 1420014.2 1420114.2 14202
Affected range stops below 14.2, so it looks safe — our inference, not a vendor statement
Manageengine Supportcenter Plus· Zohocorp
95%
v < 14.214.2 1420014.2 14201
Affected range stops below 14.2, so it looks safe — our inference, not a vendor statement

Remediation

No guide yet

No remediation guidance has been written for this CVE yet. What the record does show:

Patch and advisory references

References (1)

Vendor Advisory
Source: [email protected]
https://www.manageengine.com/products/service-desk/CVE-2023-34197.html

SSVC — Action Prioritization

SSVCNo known exploitNot automatablePartial impact

SSVC signals action urgency (what to patch first), separate from CVSS which measures severity.

CVSS

5.4MEDIUM[email protected]
Attack Vector
NETWORK
Complexity
LOW
Privileges
LOW
User Interaction
NONE
Scope
UNCHANGED
Confidentiality
LOW
Integrity
LOW
Availability
NONE
Vector?

Quick Info

StatusMODIFIED
CWE
NVD-CWE-noinfoCWE-863

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