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Zammad 5.2.1 has a fine-grained permission model that allows to configure read-only access to tickets. However, agents were still wrongly able to perform some operations on such tickets, like adding and removing links, tags. and related answers. This issue has been fixed in 5.2.2.
No remediation guidance has been written for this CVE yet. What the record does show:
Patch and advisory references
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