CVE-2022-39050

Possible XSS stored in customer information

MEDIUM
4.8
CVSS Score
Published: September 5, 2022 at 06:40 AM UTC
Updated: June 17, 2026 at 04:57 AM UTC
1 product affected across 1 vendorOTRS

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Severity
MEDIUM4.8
Exploit prediction
EPSS 0.6%

Description

An attacker who is logged into OTRS as an admin user may manipulate customer URL field to store JavaScript code to be run later by any other agent when clicking the customer URL link. Then the stored JavaScript is executed in the context of OTRS. The same issue applies for the usage of external data sources e.g. database or ldap

Affected

Our own answer: ranges merged, affected separated from platform-only, with confidence and review flags.

6.0.0 ≤ v ≤ 6.0.326.0.1 ≤ v < 6.0.x*7.0.0 ≤ v < 7.0.377.0.x ≤ v ≤ 7.0.368.0.0 ≤ v < 8.0.258.0.x ≤ v ≤ 8.0.246.0.17.0.x8.0.x
Affected range stops below 6.0.x*, so it looks safe — our inference, not a vendor statement
Affected range stops below 7.0.37, so it looks safe — our inference, not a vendor statement
Affected range stops below 8.0.25, so it looks safe — our inference, not a vendor statement

Remediation

No guide yet

No remediation guidance has been written for this CVE yet. What the record does show:

References (1)

CVSS

Attack Vector
NETWORK
Complexity
LOW
Privileges
HIGH
User Interaction
REQUIRED
Scope
CHANGED
Confidentiality
LOW
Integrity
LOW
Availability
NONE
Vector?

Quick Info

StatusMODIFIED
CWE
CWE-79

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