CVE-2021-36100
Authenticated remote code execution
HIGH
8.8
CVSS Score
Published: March 21, 2022 at 09:15 AM UTC
Updated: June 17, 2026 at 03:58 AM UTC
4 products affected across 1 vendorOTRSOtrs ItsmOTRSSTORM
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Severity
HIGH8.8
Exploit prediction
EPSS 1%
Description
Specially crafted string in OTRS system configuration can allow the execution of any system command.
Affected
Our own answer: ranges merged, affected separated from platform-only, with confidence and review flags.
v < 7.0.286.0.1 ≤ v < 6.0.x*7.0.30 ≤ v < 7.0.337.0.x ≤ v ≤ 7.0.328.0.0 ≤ v < 8.0.218.0.x ≤ v ≤ 8.0.196.0.17.0.x8.0.x
Affected range stops below 6.0.x*, so it looks safe — our inference, not a vendor statement
Affected range stops below 7.0.28, so it looks safe — our inference, not a vendor statement
Affected range stops below 7.0.33, so it looks safe — our inference, not a vendor statement
Affected range stops below 8.0.21, so it looks safe — our inference, not a vendor statement
v < 7.0.198.0.0 ≤ v < 8.0.28
Affected range stops below 7.0.19, so it looks safe — our inference, not a vendor statement
Affected range stops below 8.0.28, so it looks safe — our inference, not a vendor statement
Affected range stops below 6.0.x*, so it looks safe — our inference, not a vendor statement
Affected range stops below 8.0.12, so it looks safe — our inference, not a vendor statement
Affected range stops below 6.0.x*, so it looks safe — our inference, not a vendor statement
Remediation
No guide yetNo remediation guidance has been written for this CVE yet. What the record does show:
Patch and advisory references
References (2)
Release NotesVendor Advisory
Source: [email protected]
https://otrs.com/release-notes/otrs-security-advisory-2022-03/CVSS
- Attack Vector
- NETWORK
- Complexity
- LOW
- Privileges
- LOW
- User Interaction
- NONE
- Scope
- UNCHANGED
- Confidentiality
- HIGH
- Integrity
- HIGH
- Availability
- HIGH
Vector?
Quick Info
StatusMODIFIED
CWE
CWE-78
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