CVE-2021-36097
Agents are able to lock the ticket without the "Owner" permission
MEDIUM
4.3
CVSS Score
Published: October 18, 2021 at 07:00 AM UTC
Updated: June 17, 2026 at 03:58 AM UTC
1 product affected across 1 vendorOTRS
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Severity
MEDIUM4.3
Exploit prediction
EPSS 0.5%
Description
Agents are able to lock the ticket without the "Owner" permission. Once the ticket is locked, it could be moved to the queue where the agent has "rw" permissions and gain a full control. This issue affects: OTRS AG OTRS 8.0.x version: 8.0.16 and prior versions.
Remediation
No guide yetNo remediation guidance has been written for this CVE yet. What the record does show:
Patch and advisory references
References (1)
x_refsource_CONFIRMRelease NotesVendor Advisory
Source: [email protected]
https://otrs.com/release-notes/otrs-security-advisory-2021-20/CVSS
- Attack Vector
- NETWORK
- Complexity
- LOW
- Privileges
- LOW
- User Interaction
- NONE
- Scope
- UNCHANGED
- Confidentiality
- NONE
- Integrity
- LOW
- Availability
- NONE
Vector?
Quick Info
StatusMODIFIED
CWE
CWE-266NVD-CWE-noinfo
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