CVE-2021-36096

Support Bundle includes S/Mime and PGP secret or PIN

MEDIUM

4.9

CVSS Score

Published: September 6, 2021 at 02:50 PM UTC

Updated: June 17, 2026 at 03:58 AM UTC

1 product affected across 1 vendorOTRS

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Severity

MEDIUM4.9

Exploit prediction

EPSS 0.4%

Description

Generated Support Bundles contains private S/MIME and PGP keys if containing folder is not hidden. This issue affects: OTRS AG ((OTRS)) Community Edition 6.0.x version 6.0.1 and later versions. OTRS AG OTRS 7.0.x version 7.0.28 and prior versions; 8.0.x version 8.0.15 and prior versions.

Affected

Our own answer: ranges merged, affected separated from platform-only, with confidence and review flags.

OTRS · Otrs

95%

v ≥ 6.0.16.0.1 ≤ v < 6.0.x*7.0.0 ≤ v < 7.0.297.0.x ≤ v ≤ 7.0.288.0.0 ≤ v < 8.0.168.0.x ≤ v ≤ 8.0.156.0.1 7.0.x 8.0.x

Affected range stops below 6.0.x*, so it looks safe — our inference, not a vendor statement

Affected range stops below 7.0.29, so it looks safe — our inference, not a vendor statement

Affected range stops below 8.0.16, so it looks safe — our inference, not a vendor statement

Remediation

No guide yet

No remediation guidance has been written for this CVE yet. What the record does show:

Patch and advisory references

https://otrs.com/release-notes/otrs-security-advisory-2021-10/

References (1)

x_refsource_CONFIRMVendor Advisory

Source: [email protected]

https://otrs.com/release-notes/otrs-security-advisory-2021-10/

CVSS

4.9MEDIUM[email protected]

Attack Vector: NETWORK
Complexity: LOW
Privileges: HIGH
User Interaction: NONE
Scope: UNCHANGED
Confidentiality: HIGH
Integrity: NONE
Availability: NONE

Vector?

Quick Info

StatusMODIFIED

CWE

CWE-200CWE-312

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