CVE-2021-21440

Support Bundle includes S/Mime and PGP keys

MEDIUM
6.5
CVSS Score
Published: July 26, 2021 at 04:25 AM UTC
Updated: June 17, 2026 at 03:35 AM UTC
1 product affected across 1 vendorOTRS

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Severity
MEDIUM6.5
Exploit prediction
EPSS 0.8%

Description

Generated Support Bundles contains private S/MIME and PGP keys if containing folder is not hidden. This issue affects: OTRS AG ((OTRS)) Community Edition 6.0.x version 6.0.1 and later versions. OTRS AG OTRS 7.0.x version 7.0.27 and prior versions; 8.0.x version 8.0.14 and prior versions.

Affected

Our own answer: ranges merged, affected separated from platform-only, with confidence and review flags.

6.0.0 ≤ v ≤ 6.0.16.0.1 ≤ v < 6.0.x*7.0.0 ≤ v ≤ 7.0.277.0.x ≤ v ≤ 7.0.278.0.0 ≤ v ≤ 8.0.148.0.x ≤ v ≤ 8.0.146.0.17.0.x8.0.x
Affected range stops below 6.0.x*, so it looks safe — our inference, not a vendor statement

Remediation

No guide yet

No remediation guidance has been written for this CVE yet. What the record does show:

CVSS

Attack Vector
NETWORK
Complexity
LOW
Privileges
LOW
User Interaction
NONE
Scope
UNCHANGED
Confidentiality
HIGH
Integrity
NONE
Availability
NONE
Vector?

Quick Info

StatusMODIFIED
CWE
CWE-200NVD-CWE-noinfo

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