CVE-2021-21438
FAQ articles are shown to users without permission
MEDIUM
4.3
CVSS Score
Published: March 22, 2021 at 08:50 AM UTC
Updated: June 17, 2026 at 03:35 AM UTC
2 products affected across 1 vendorOTRSFAQ
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Severity
MEDIUM4.3
Exploit prediction
EPSS 0.6%
Description
Agents are able to see linked FAQ articles without permissions (defined in FAQ Category). This issue affects: FAQ version 6.0.29 and prior versions, OTRS version 7.0.24 and prior versions.
Affected
Our own answer: ranges merged, affected separated from platform-only, with confidence and review flags.
Remediation
No guide yetNo remediation guidance has been written for this CVE yet. What the record does show:
Patch and advisory references
References (1)
x_refsource_MISCVendor Advisory
Source: [email protected]
https://otrs.com/release-notes/otrs-security-advisory-2021-08/CVSS
- Attack Vector
- NETWORK
- Complexity
- LOW
- Privileges
- LOW
- User Interaction
- NONE
- Scope
- UNCHANGED
- Confidentiality
- LOW
- Integrity
- NONE
- Availability
- NONE
Vector?
Quick Info
StatusMODIFIED
CWE
CWE-264CWE-276
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