CVE-2021-21437

Config Items are shown to users without permission

MEDIUM

4.3

CVSS Score

Published: March 22, 2021 at 08:50 AM UTC

Updated: June 17, 2026 at 03:35 AM UTC

2 products affected across 1 vendorOTRSCIsInCustomerFrontendITSMConfigurationManagement

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Severity

MEDIUM4.3

Exploit prediction

EPSS 0.7%

Description

Agents are able to see linked Config Items without permissions, which are defined in General Catalog. This issue affects: OTRSCIsInCustomerFrontend 7.0.15 and prior versions, ITSMConfigurationManagement 7.0.24 and prior versions

Affected

Our own answer: ranges merged, affected separated from platform-only, with confidence and review flags.

ITSMConfigurationManagement · Otrs

95%

7.0.0 ≤ v ≤ 7.0.247.0.x ≤ v ≤ 7.0.247.0.x

OTRSCIsInCustomerFrontend · Otrs

95%

7.0.0 ≤ v ≤ 7.0.157.0.x ≤ v ≤ 7.0.157.0.x

Remediation

No guide yet

No remediation guidance has been written for this CVE yet. What the record does show:

Patch and advisory references

https://otrs.com/release-notes/otrs-security-advisory-2021-07/

References (1)

x_refsource_MISCRelease NotesVendor Advisory

Source: [email protected]

https://otrs.com/release-notes/otrs-security-advisory-2021-07/

CVSS

4.3MEDIUM[email protected]

Attack Vector: NETWORK
Complexity: LOW
Privileges: LOW
User Interaction: NONE
Scope: UNCHANGED
Confidentiality: LOW
Integrity: NONE
Availability: NONE

Vector?

Quick Info

StatusMODIFIED

CWE

CWE-264CWE-862

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