CVE-2021-21435

Information exposure in PDF export

MEDIUM

6.5

CVSS Score

Published: February 8, 2021 at 10:55 AM UTC

Updated: June 17, 2026 at 03:35 AM UTC

1 product affected across 1 vendorOTRS

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Severity

MEDIUM6.5

Exploit prediction

EPSS 1%

Description

Article Bcc fields and agent personal information are shown when customer prints the ticket (PDF) via external interface. This issue affects: OTRS AG OTRS 7.0.x version 7.0.23 and prior versions; 8.0.x version 8.0.10 and prior versions.

Affected

Our own answer: ranges merged, affected separated from platform-only, with confidence and review flags.

OTRS · Otrs

95%

6.0.0 ≤ v ≤ 6.0.307.0.0 ≤ v ≤ 7.0.237.0.x ≤ v ≤ 7.0.238.0.0 ≤ v ≤ 8.0.108.0.x ≤ v ≤ 8.0.107.0.x 8.0.x

Remediation

No guide yet

No remediation guidance has been written for this CVE yet. What the record does show:

Patch and advisory references

https://otrs.com/release-notes/otrs-security-advisory-2021-02/

References (1)

x_refsource_CONFIRMVendor Advisory

Source: [email protected]

https://otrs.com/release-notes/otrs-security-advisory-2021-02/

CVSS

6.5MEDIUM[email protected]

Attack Vector: NETWORK
Complexity: LOW
Privileges: NONE
User Interaction: REQUIRED
Scope: UNCHANGED
Confidentiality: HIGH
Integrity: NONE
Availability: NONE

Vector?

Quick Info

StatusMODIFIED

CWE

CWE-200

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