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CVE-2020-1779

Dynamic templates reveal sensitive data when OTRS tags are used

MEDIUM
4.9
CVSS Score
Published: February 8, 2021 at 10:55 AM UTC
Updated: June 17, 2026 at 03:02 AM UTC
1 product affected across 1 vendorTicket Forms

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Severity
MEDIUM4.9
Exploit prediction
EPSS 1%

Description

When dynamic templates are used (OTRSTicketForms), admin can use OTRS tags which are not masked properly and can reveal sensitive information. This issue affects: OTRS AG OTRSTicketForms 6.0.x version 6.0.40 and prior versions; 7.0.x version 7.0.29 and prior versions; 8.0.x version 8.0.3 and prior versions.

Affected

Our own answer: ranges merged, affected separated from platform-only, with confidence and review flags.

Ticket Forms· Otrs
95%
6.0.0 ≤ v ≤ 6.0.406.0.x ≤ v ≤ 6.0.407.0.0 ≤ v ≤ 7.0.297.0.x ≤ v ≤ 7.0.298.0.0 ≤ v ≤ 8.0.38.0.x ≤ v ≤ 8.0.36.0.x7.0.x8.0.x

Remediation

No guide yet

No remediation guidance has been written for this CVE yet, and no fixed version or vendor advisory is recorded against it.

References (1)

x_refsource_CONFIRMBroken Link
Source: [email protected]
https://otrs.com/release-notes/otrs-security-advisory-2020-17/

CVSS

4.9MEDIUM[email protected]
Attack Vector
NETWORK
Complexity
LOW
Privileges
HIGH
User Interaction
NONE
Scope
UNCHANGED
Confidentiality
HIGH
Integrity
NONE
Availability
NONE
Vector?

Quick Info

StatusMODIFIED
CWE
CWE-200

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