CVE-2020-1777
Agent names disclosed in chat feature
MEDIUM
5.3
CVSS Score
Published: October 15, 2020 at 06:52 PM UTC
Updated: June 17, 2026 at 03:02 AM UTC
1 product affected across 1 vendorOTRS
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Severity
MEDIUM5.3
Exploit prediction
EPSS 0.8%
Description
Agent names that participates in a chat conversation are revealed in certain parts of the external interface as well as in chat transcriptions inside the tickets, when system is configured to mask real agent names. This issue affects OTRS; 7.0.21 and prior versions, 8.0.6 and prior versions.
Remediation
No guide yetNo remediation guidance has been written for this CVE yet. What the record does show:
Patch and advisory references
References (1)
x_refsource_CONFIRMVendor Advisory
Source: [email protected]
https://otrs.com/release-notes/otrs-security-advisory-2020-15/CVSS
- Attack Vector
- NETWORK
- Complexity
- LOW
- Privileges
- NONE
- User Interaction
- NONE
- Scope
- UNCHANGED
- Confidentiality
- LOW
- Integrity
- NONE
- Availability
- NONE
Vector?
Quick Info
StatusMODIFIED
CWE
CWE-200
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