CVE-2020-11466
MEDIUM
4.3
CVSS Score
Published: April 1, 2020 at 08:51 PM UTC
Updated: June 17, 2026 at 02:50 AM UTC
1 product affected across 1 vendorDeskpro
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Severity
MEDIUM4.3
Exploit prediction
EPSS 1%
Description
An issue was discovered in Deskpro before 2019.8.0. The /api/tickets endpoint failed to properly validate a user's privilege, allowing an attacker to retrieve arbitrary information about all helpdesk tickets stored in database with numerous filters. This leaked sensitive information to unauthorized parties. Additionally, it leaked ticket authentication code, making it possible to make changes to a ticket.
Remediation
No guide yetNo remediation guidance has been written for this CVE yet. What the record does show:
References (3)
x_refsource_MISCExploitThird Party Advisory
Source: [email protected]
https://blog.redforce.io/attacking-helpdesks-part-1-rce-chain-on-deskpro/x_refsource_MISCRelease NotesVendor Advisory
Source: [email protected]
https://support.deskpro.com/en/news/posts/deskpro-security-update-2019-09x_refsource_MISCRelease NotesVendor Advisory
Source: [email protected]
https://support.deskpro.com/en/news/posts/deskpro-v2019-8-0-released-security-updateCVSS
- Attack Vector
- NETWORK
- Complexity
- LOW
- Privileges
- LOW
- User Interaction
- NONE
- Scope
- UNCHANGED
- Confidentiality
- LOW
- Integrity
- NONE
- Availability
- NONE
Vector?
Quick Info
StatusMODIFIED
CWE
CWE-269
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