CVE-2020-11463

HIGH
7.5
CVSS Score
Published: April 1, 2020 at 08:52 PM UTC
Updated: June 17, 2026 at 02:50 AM UTC
1 product affected across 1 vendorDeskpro

Using N/A by N/A?

Get instant alerts when new vulnerabilities affect N/A - before attackers find them.

Real-time alertsTrack your software stackFree plan available
Severity
HIGH7.5
Exploit prediction
EPSS 2%

Description

An issue was discovered in Deskpro before 2019.8.0. The /api/email_accounts endpoint failed to properly validate a user's privilege, allowing an attacker to retrieve cleartext credentials of all helpdesk email accounts, including incoming and outgoing email credentials. This enables an attacker to get full access to all emails sent or received by the system including password reset emails, making it possible to reset any user's password.

Affected

Our own answer: ranges merged, affected separated from platform-only, with confidence and review flags.

v < 2019.8.0
Affected range stops below 2019.8.0, so it looks safe — our inference, not a vendor statement

Remediation

No guide yet

No remediation guidance has been written for this CVE yet. What the record does show:

CVSS

Attack Vector
NETWORK
Complexity
LOW
Privileges
NONE
User Interaction
NONE
Scope
UNCHANGED
Confidentiality
HIGH
Integrity
NONE
Availability
NONE
Vector?

Quick Info

StatusMODIFIED
CWE
CWE-862

Get alerted

Stop reading CVE feeds looking for your own stack

Track the products you run and VulnTracker tells you when a new CVE affects them — with what is known about fixing it, and nothing about the rest.

Free plan, no card