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The eGain Web Email API 11+ allows spoofed messages because the fromName and message fields (to /system/ws/v11/ss/email) are mishandled, as demonstrated by fromName header injection with a %0a or %0d character. (Also, the message parameter can have initial HTML comment characters.)
No remediation guidance has been written for this CVE yet. What the record does show:
Patch and advisory references
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