CVE-2019-16375

MEDIUM
5.4
CVSS Score
Published: March 19, 2020 at 12:00 AM UTC
Updated: June 17, 2026 at 02:22 AM UTC
1 product affected across 1 vendorOTRS

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Severity
MEDIUM5.4
Exploit prediction
EPSS 1%

Description

An issue was discovered in Open Ticket Request System (OTRS) 7.0.x through 7.0.11, and Community Edition 5.0.x through 5.0.37 and 6.0.x through 6.0.22. An attacker who is logged in as an agent or customer user with appropriate permissions can create a carefully crafted string containing malicious JavaScript code as an article body. This malicious code is executed when an agent composes an answer to the original article.

Affected

Our own answer: ranges merged, affected separated from platform-only, with confidence and review flags.

5.0.0 ≤ v ≤ 5.0.376.0.0 ≤ v ≤ 6.0.227.0.0 ≤ v ≤ 7.0.11

CVSS

Attack Vector
NETWORK
Complexity
LOW
Privileges
LOW
User Interaction
REQUIRED
Scope
CHANGED
Confidentiality
LOW
Integrity
LOW
Availability
NONE
Vector?

Quick Info

StatusMODIFIED
CWE
CWE-79

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