CVE-2019-13457
MEDIUM
4.3
CVSS Score
Published: March 10, 2020 at 05:16 PM UTC
Updated: June 17, 2026 at 02:16 AM UTC
1 product affected across 1 vendorOTRS
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Severity
MEDIUM4.3
Exploit prediction
EPSS 0.9%
Description
An issue was discovered in Open Ticket Request System (OTRS) 7.0.x through 7.0.8. A customer user can use the search results to disclose information from their "company" tickets (with the same CustomerID), even when the CustomerDisableCompanyTicketAccess setting is turned on.
Remediation
No guide yetNo remediation guidance has been written for this CVE yet. What the record does show:
Patch and advisory references
- http://lists.opensuse.org/opensuse-security-announce/2020-04/msg00038.html
- http://lists.opensuse.org/opensuse-security-announce/2020-09/msg00066.html
- http://lists.opensuse.org/opensuse-security-announce/2020-09/msg00077.html
- https://otrs.com/release-notes/otrs-security-advisory-2019-11/
- https://www.otrs.com/category/release-and-security-notes-en/
References (5)
Vendor Advisoryx_refsource_SUSEBroken Link
Source: [email protected]
http://lists.opensuse.org/opensuse-security-announce/2020-04/msg00038.htmlVendor Advisoryx_refsource_SUSEBroken Link
Source: [email protected]
http://lists.opensuse.org/opensuse-security-announce/2020-09/msg00066.htmlVendor Advisoryx_refsource_SUSEBroken Link
Source: [email protected]
http://lists.opensuse.org/opensuse-security-announce/2020-09/msg00077.htmlx_refsource_CONFIRMVendor Advisory
Source: [email protected]
https://otrs.com/release-notes/otrs-security-advisory-2019-11/x_refsource_MISCVendor Advisory
Source: [email protected]
https://www.otrs.com/category/release-and-security-notes-en/CVSS
- Attack Vector
- NETWORK
- Complexity
- LOW
- Privileges
- LOW
- User Interaction
- NONE
- Scope
- UNCHANGED
- Confidentiality
- LOW
- Integrity
- NONE
- Availability
- NONE
Vector?
Quick Info
StatusMODIFIED
CWE
CWE-200
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