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CVE-2019-12497

MEDIUM
5.3
CVSS Score
Published: June 17, 2019 at 12:00 AM UTC
Updated: June 17, 2026 at 02:14 AM UTC
2 products affected across 2 vendorsDebian LinuxOTRS

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Severity
MEDIUM5.3
Exploit prediction
EPSS 2%

Description

An issue was discovered in Open Ticket Request System (OTRS) 7.0.x through 7.0.8, Community Edition 6.0.x through 6.0.19, and Community Edition 5.0.x through 5.0.36. In the customer or external frontend, personal information of agents (e.g., Name and mail address) can be disclosed in external notes.

Affected

Our own answer: ranges merged, affected separated from platform-only, with confidence and review flags.

Debian Linux· Debiandrupal
95%
8.0
OTRS· Otrs
95%
5.0.0 ≤ v ≤ 5.0.366.0.0 ≤ v ≤ 6.0.197.0.0 ≤ v ≤ 7.0.8

References (6)

Vendor AdvisoryBroken Link
Source: [email protected]
http://lists.opensuse.org/opensuse-security-announce/2020-04/msg00038.html
Vendor AdvisoryBroken Link
Source: [email protected]
http://lists.opensuse.org/opensuse-security-announce/2020-09/msg00066.html
Vendor AdvisoryBroken Link
Source: [email protected]
http://lists.opensuse.org/opensuse-security-announce/2020-09/msg00077.html
Vendor Advisory
Source: [email protected]
https://community.otrs.com/category/security-advisories-en/
Mailing ListThird Party Advisory
Source: [email protected]
https://lists.debian.org/debian-lts-announce/2019/06/msg00004.html
Mailing List
Source: [email protected]
https://lists.debian.org/debian-lts-announce/2023/08/msg00040.html

CVSS

5.3MEDIUM[email protected]
Attack Vector
NETWORK
Complexity
LOW
Privileges
NONE
User Interaction
NONE
Scope
UNCHANGED
Confidentiality
LOW
Integrity
NONE
Availability
NONE
Vector?

Quick Info

StatusMODIFIED
CWE
CWE-200

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