CVE-2018-16586
N/A
Published: September 28, 2018 at 12:00 AM UTC
Updated: June 17, 2026 at 01:44 AM UTC
2 products affected across 2 vendorsDebian LinuxOpen Ticket Request System
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Severity
N/A
Exploit prediction
EPSS 1%
Description
In Open Ticket Request System (OTRS) 4.0.x before 4.0.32, 5.0.x before 5.0.30, and 6.0.x before 6.0.11, an attacker could send a malicious email to an OTRS system. If a logged in user opens it, the email could cause the browser to load external image or CSS resources.
Affected
Our own answer: ranges merged, affected separated from platform-only, with confidence and review flags.
Debian Linux· Debiandrupal
95%4.0.0 ≤ v < 4.0.325.0.0 ≤ v < 5.0.306.0.0 ≤ v < 6.0.11
Affected range stops below 4.0.32, so it looks safe — our inference, not a vendor statement
Affected range stops below 5.0.30, so it looks safe — our inference, not a vendor statement
Affected range stops below 6.0.11, so it looks safe — our inference, not a vendor statement
Remediation
No guide yetNo remediation guidance has been written for this CVE yet. What the record does show:
Patch and advisory references
- https://community.otrs.com/security-advisory-2018-05-security-update-for-otrs-framework/
- https://github.com/OTRS/otrs/commit/09e80c7752b0d9080688e4597c7495dd109e0963
- https://github.com/OTRS/otrs/commit/a808859a75c59ae3b7568f5cc4708c53462aa4c7
- https://github.com/OTRS/otrs/commit/baa92df09145b8ae2702a3a0e85d8ba55ec96302
- https://www.debian.org/security/2018/dsa-4317
References (6)
x_refsource_CONFIRMPatchVendor Advisory
Source: [email protected]
https://community.otrs.com/security-advisory-2018-05-security-update-for-otrs-framework/x_refsource_CONFIRMPatch
Source: [email protected]
https://github.com/OTRS/otrs/commit/09e80c7752b0d9080688e4597c7495dd109e0963x_refsource_CONFIRMPatch
Source: [email protected]
https://github.com/OTRS/otrs/commit/a808859a75c59ae3b7568f5cc4708c53462aa4c7x_refsource_CONFIRMPatch
Source: [email protected]
https://github.com/OTRS/otrs/commit/baa92df09145b8ae2702a3a0e85d8ba55ec96302Mailing Listx_refsource_MLISTThird Party Advisory
Source: [email protected]
https://lists.debian.org/debian-lts-announce/2018/09/msg00033.htmlVendor Advisoryx_refsource_DEBIANThird Party Advisory
Source: [email protected]
https://www.debian.org/security/2018/dsa-4317Quick Info
StatusMODIFIED
CWE
NVD-CWE-noinfo
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