vulntracker.iovulntracker.io
© 2026 vulntracker.io

CVE-2013-4717

HIGH
8.8
CVSS Score
Published: August 9, 2021 at 06:03 PM UTC
Updated: June 16, 2026 at 11:57 PM UTC
2 products affected across 1 vendorOTRSOtrs Itsm

Using N/A by N/A?

Get instant alerts when new vulnerabilities affect N/A - before attackers find them.

Real-time alertsTrack your software stackFree plan available
Start FreeSign In
Severity
HIGH8.8
Exploit prediction
EPSS 1%

Description

Multiple SQL injection vulnerabilities in Open Ticket Request System (OTRS) Help Desk 3.0.x before 3.0.22, 3.1.x before 3.1.18, and 3.2.x before 3.2.9 allow remote authenticated users to execute arbitrary SQL commands via unspecified vectors related to Kernel/Output/HTML/PreferencesCustomQueue.pm, Kernel/System/CustomerCompany.pm, Kernel/System/Ticket/IndexAccelerator/RuntimeDB.pm, Kernel/System/Ticket/IndexAccelerator/StaticDB.pm, and Kernel/System/TicketSearch.pm.

Affected

Our own answer: ranges merged, affected separated from platform-only, with confidence and review flags.

OTRS· Otrs
95%
3.0.0 ≤ v ≤ 3.0.213.1.0 ≤ v ≤ 3.1.173.2.0 ≤ v ≤ 3.2.8
Otrs Itsm· Otrs
95%
3.0.0 ≤ v ≤ 3.0.83.1.0 ≤ v ≤ 3.1.93.2.0 ≤ v ≤ 3.2.6

Remediation

No guide yet

No remediation guidance has been written for this CVE yet. What the record does show:

Patch and advisory references

References (1)

x_refsource_MISCPatchVendor Advisory
Source: [email protected]
https://web.archive.org/web/20130817120539/http://www.otrs.com/de/open-source/community-news/security-advisories/security-advisory-2013-05/

CVSS

8.8HIGH[email protected]
Attack Vector
NETWORK
Complexity
LOW
Privileges
LOW
User Interaction
NONE
Scope
UNCHANGED
Confidentiality
HIGH
Integrity
HIGH
Availability
HIGH
Vector?

Quick Info

StatusMODIFIED
CWE
CWE-89

Get alerted

Stop reading CVE feeds looking for your own stack

Track the products you run and VulnTracker tells you when a new CVE affects them — with what is known about fixing it, and nothing about the rest.

Create accountSign in
Free plan, no card